Contact Us
Have a question about one of our reviews, a correction to suggest, or a responsible gambling concern you'd like to discuss? This page explains the best ways to reach the team behind American Casinos and what to expect when you do.
How to Reach Us
The quickest way to get in touch is by email. We review every message and aim to respond within two business days. For straightforward queries — a factual update on a bonus offer, a broken link, or a general question about how we work — that window is usually shorter.
Write to us at: [email protected]
Please include as much relevant detail as you can. If you're flagging an error on a specific page, a link to that page helps us locate it faster. If your message relates to a bonus term or a payment method, letting us know which casino is involved will save a round-trip.
What We Can and Cannot Help With
American Casinos is an independent comparison and review site. We research and evaluate online casinos for US players, but we do not operate any gambling platform ourselves. That means there are a few things we are not in a position to resolve:
- Account issues — login problems, suspended accounts, or disputed withdrawals need to go directly to the casino's own support team.
- Bonus claims — whether a promotion was credited correctly is a matter between you and the operator.
- Gameplay complaints — we cannot intervene in disputes about specific game outcomes.
What we can help with:
- Questions about how we research and rank casinos
- Corrections or updates to information on any of our pages
- Partnership or editorial enquiries
- Feedback about the site's usability or content
- Responsible gambling questions and signposting to support services
Responsible Gambling — Urgent Support
If gambling has stopped being enjoyable, or if it is affecting your finances, relationships, or wellbeing, please do not wait for an email reply. Free, confidential help is available right now from national organisations in the US:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- SAMHSA National Helpline: 1-800-662-4357 (free, confidential, 24/7)
- Gamblers Anonymous: ga.org
You can also find guidance on setting deposit limits, time limits, and self-exclusion programmes on our responsible gambling page. Every licensed US online casino is required to offer self-exclusion tools; if you need help locating them on a specific site, we are happy to point you in the right direction.
About Our Reviews and Methodology
Our assessments focus on the factors that matter most to US players: payout rates and verified RTP figures, withdrawal speed, licensing and regulatory standing, the range of banking options available, and the fairness of bonus terms. Editorial ratings are produced by our review team and are not customer scores or paid placements. Commission relationships with operators do not affect a casino's position in our rankings.
For a fuller picture of how we evaluate each site, visit our about us page. If you believe any information we have published is out of date or inaccurate, we genuinely want to know — corrections are made as a matter of priority.
Partnership and Commercial Enquiries
If you represent an online casino or a related business and would like to discuss how American Casinos works with operators, please use the email address above and mark your subject line clearly. We review all enquiries, though inclusion in our rankings is determined solely by editorial assessment — it cannot be purchased or guaranteed.
Terms, Privacy and Legal Notices
Use of this site is subject to our terms and conditions. American Casinos serves readers in the United States. Online gambling laws vary by state; it is your responsibility to confirm that real-money gambling is permitted where you are located. Players must be at least 21 years old to gamble legally at real-money online casinos in most US states.
We take the privacy of everyone who contacts us seriously. Email addresses and personal details shared with us are used only to respond to your enquiry and are never passed to third parties for marketing purposes.
Whatever your question, we will do our best to give you a useful, honest answer. Email us at [email protected] and we will be in touch.